Return & Exchange

Eligibility:

  • Items must be returned within [30 days] of the delivery date.
  • Items must be unworn, unwashed, and in their original condition with all tags attached.
  • Final sale items, gift cards, and personalized products are non-returnable.

How to Return:

  1. Request a Return: Contact our customer service team at 03462610585 to initiate a return.
  2. Return Authorization: You will receive a return authorization and instructions on how to proceed.
  3. Ship the Item: Pack the item securely and ship it back to the address provided in the return authorization.

Refunds:

  • Once we receive and inspect your returned item, we will process your refund to the original payment method. Please allow 5-10 business days for the refund to appear in your account.

Exchanges

Eligibility:

  • Exchanges are allowed for items of equal value, based on stock availability.

How to Exchange:

  1. Request an Exchange: Contact our customer service team at 03462610585 to initiate an exchange.
  2. Exchange Authorization: You will receive an exchange authorization and instructions.
  3. Return the Original Item: Follow the return steps outlined above.
  4. Receive Your New Item: We will ship the exchanged item to you at no additional cost, if the exchange is approved.

Shipping Costs

  • Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item, defective product).
  • Original shipping costs are non-refundable.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will provide instructions for returning the item and will replace it at no extra charge.

Contact Us

If you have any questions regarding our Return & Exchange policy, please reach out to our customer service team at:

03462610585